About this time last year, a decision was taken to resume the Saturday opening of Gloucestershire Archives. It felt such a positive step, after many frustrating months of total closure, due to the pandemic, followed by various versions of user restrictions during the week, as we crawled back to normality. However, even in pre-Covid times, we knew that our Saturday service needed further scrutiny. Who was our intended audience? What type of service was required? Was something different needed to appeal to customers specifically at the weekend? We had always thought that by opening at the weekend, people who weren’t able to visit during the week due to work or other personal commitments would have the opportunity to undertake research. This notion sounds perfectly acceptable on paper but in practice, it wasn’t happening.
Consequently, a decision to open again on Saturdays, post Covid, could not be taken lightly. We had to justify staff’s time in terms of planning events and being on-site to present them plus have proof that this was a service truly required by the public. Was it truly worthwhile?
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